The Biggest CX Event on the Planet.
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
07 - 08 May, 2024
| Melbourne Convention and Exhibition Centre (MCEC)
Event Statistics
2500+
Attendees
120+
Speakers
7
Programs
#1
CX Event
The world's most influential event for CX, Marketing & Digital Professionals
Welcome to The Customer Show — the only event uniting the entire customer experience ecosystem!
With 2500+ professionals, this is where innovation meets collaboration at an unparalleled scale. In a world of rapid change, coming together is more critical than ever. Dive into groundbreaking insights, forge key connections, and collectively navigate the future of customer experience.
Join industry leaders, change-makers and innovators on May 7-8, 2024, at The Customer Show
The Official The Customer Show Visitor Guide
This year will be even bigger and better.....with over 100+ presentations and panel discussions - stay up to date with the latest agenda and speaker lineup!
Check out what's on at all 7 free to attend programmes now.
New! The Customer Show International Masterclasses
Limited to Premium Visitor Pass holders only
Enhance your Customer Show experience as a premium visitor...Select ONE of the following 60 minute masterclass sessions to fast-track your skills.
This interactive session will equip attendees with tools and strategies to leverage personalisation as a key component of their customer experience.
This hands-on masterclass will guide attendees through the essential components of a successful Voice of Customer program, giving participants strategies to harness the power of customer feedback and drive business growth.
Next Gen CX Conference
Agenda Released!
The Event for Every CX Leader in the Country.
The pace of change in customer behaviour and tech innovation is more real today than ever before. Ready or not, significant change is on the horizon...
Presenting the Next Gen CX Main Stage Conference at The Customer Show, where we'll uncover the most important topics set to disrupt and transform the future of CX as we know it!
From Hyper-Personalisation to AI-Powered Experiences as well as the importance of Customer Trust - we will empower you with the most critical insights to stay ahead of the game.
New Series Alert! Advisory Board Interviews with Alex Genov
In this video interview, Alex Genov is joined by Robert Lopez to discuss:
- CX's data-driven future
- The need for a strong, zero- and first-party data strategy
- Personalisation
- Emerging technologies that will help improve CX efficiency
BIG THANK YOU!
2024 Sponsors & Exhibitors
Here's what our attendees had to say:
Shirley Vella
Executive Director Human Resources
SPV Consulting
Attending The Customer Show has provided valuable insights and knowledge on the latest trends, techniques, and best practices in customer service and experience. It's a chance to connect with other professionals in the industry, share ideas, and learn from one another. Overall, The Customer Show was a fantastic event which I gained new insights and knowledge, and build valuable connections with other professionals.
Taimoor Khan
Head of CX
Madpaws
As a senior leader I am skeptical of the time I spend at conferences, The Customer Show by far gave me the best ROI on my time spent there.
Yvette Mihelic
Director Customer Experience
John Holland
Attending The Customer Show provided CX professionals the opportunity to engage, learn and explore current and future CX advancements across industry and sector. It was informative, insightful and fun. Being able to 'choose your own adventure' across the different content streams, while speaking with potential partners provided an opportunity to ensure my experience was personalised and contextualised to my needs.
Become a Sponsor
A TRUSTED BRAND
87% of exhibitors who partnered with us in 2023 said The Customer Show met or exceeded their expectations! Demonstrate knowledge and elevate your brand today!
MEET NEW PROSPECTS
43% of exhibitors who attended The Customer Show in 2022 were able to meet new prospects that were not yet in their pipeline and set up 1:1 meetings post event
THE RIGHT PROFILE OF VISITORS
Cut through the noise and meet the people who will spearhead your business. 83% of visitors who attend The Customer Show make or influence purchasing decisions.
NEWLY RELEASED:
FUTURE TRENDS WHITEPAPER
With rapid advancements in technology and shifting customer behaviour, an increasingly challenging environment for CX professionals has been created.
Gain insights on:
- Personalisation at Scale: A glimpse into the future
- Looking Beyond the Numbers: Understanding your customers as humans
- The Future of Generative AI in CX: Navigating the hype and opportunity
